Troubleshooting

Work through these before opening a ticket — nearly every issue is one of the six below.

Is this a plugin?

No — it's a DeluxeMenus config pack. Nothing custom loads on your server. That's the point: no jar to update, no database, no version breakage. You need DeluxeMenus, PlaceholderAPI and LuckPerms, all free.

The menu doesn't open / unknown command

Run /dm reload and read the console output. Then check that the four gui_menus entries exist in your DeluxeMenus config.yml — see Installation step 2.

Every level shows as already claimed, even with 0 playtime

You're running an old permission-based config. This version tracks claims with LuckPerms meta specifically to fix that OP bug — re-copy the files from the package.

Everything shows as LOCKED even with high playtime

%statistic_hours_played% isn't parsing, or LuckPerms/PlaceholderAPI is missing and the fail-safe guard has kicked in. Run Installation step 3 again and verify all four placeholders return real values.

Money is given but crate keys aren't

Wrong crate command for your plugin. Swap it out — see Customization.

The info head shows a blank level

Run /lp group default meta set ptlevel 0 so players without the meta default to 0 instead of blank.

The head shows up purple/black

The basehead- string got broken by a line wrap. It must stay on a single line — check your editor's word-wrap setting.

Can I use a different playtime source?

Yes, as long as it returns a plain number of hours (142) and not a formatted string (142h 30m). See Customization.