Troubleshooting

Work through these before opening a ticket.

Is this a plugin?

No — a DeluxeMenus config pack. Nothing custom loads. You need DeluxeMenus, PlaceholderAPI and LuckPerms, all free.

The menu doesn't open / unknown command

Run /dm reload and check the four gui_menus entries exist — see Installation step 2.

Every level shows as claimed with 0 playtime

You're on an old permission-based config. This version uses meta to fix that OP bug — re-copy the files.

Everything shows LOCKED with high playtime

%statistic_hours_played% isn't parsing, or the fail-safe kicked in. Redo Installation step 3.

Money is given but crate keys aren't

Wrong crate command — see Customization.

The head shows up purple/black

The basehead- string got broken by a line wrap. It must stay on one line.

Can I use a different playtime source?

Yes, as long as it returns a plain number of hours, not a formatted string.